We have released a new generic driver and we would like to recommend trying this driver following the steps below for a Clean Installation:ġ- Download the latest driver update. To upload and attach a file, use the ' Drag and drop here or browse files to attach' option below the response textbox.īased on the Intel® SSU, we noticed that the system is running graphics driver version 27.20.100.9079, which seems to be the latest customized driver provided by the computer manufacturer (OEM) HP* as per their website: Software and drivers for HP Spectre x360 14 Convertible PC 14-ea0000*.

txt file), please attach it to your reply.

To save your scan, click Next and click Save.

Click the menu where it says ' Summary' to change to ' Detailed View'.

The Intel® SSU defaults to the ' Summary View' on the output screen following the scan. Open the application, check the 'Everything' checkbox, and click 'Scan' to see the system and device information.Download the Intel® SSU and save the application on your computer.

Hello you for posting on the Intel® communities.ġ- Did the system work fine before or are you experiencing this issue since the first day that you have the computer?Ģ- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (for instance, Windows®, driver, or game updates?)ģ- Just to make sure, is this only happening with the ' Command & Conquer Remastered' game? Are other games performing without issues?Ĥ- Are you currently running a clean/fresh install of the operating system (OS) after testing by modifying the Windows* Registry?ĥ- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Driver intel iris xe graphics